Duggan Hurley Makers Refund Policy
Thank you for choosing Duggan Hurley Makers!
We are committed to ensuring your satisfaction. If you are not completely happy with your purchase, we offer refunds or exchanges within 14 days of delivery. Please note that 14 days after the date of delivery, we are unable to offer refunds or exchanges.
Eligibility for Refunds and Exchanges
To qualify for a refund or exchange, the item must be unused and returned in the original condition in which you received it. The product should also be in its original packaging. Please provide a receipt or proof of purchase to complete your return.
Please note that only regularly priced items are eligible for refunds; sale items are not refundable.
If the item was purchased as a gift and shipped directly to you, a gift credit equivalent to the value of the returned item will be provided.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at [Add Relevant Email Address] and send the item to:
Duggan Hurley Makers. Gortadroma, O’Callaghans Mills. Co. Clare
Refunds (if applicable)
Partial refunds may be granted in the following cases:
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you have not received your refund, please check your bank account again. Then contact your credit card company, as there may be a delay before the refund is officially posted. If you have done all of this and still have not received your refund, please contact us at 087 649 7141.
Shipping
Customers are responsible for paying the shipping costs for returning items. Please note that shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.
Shipping times for exchanged products may vary depending on your location.
Please note that we cannot guarantee receipt of your returned item.
